Payments & Policies

Shae Sterrett, LLC Is a registered business with the state of New Hampshire and in good standing. As such, the business policies and agreements set forth below are governed by the state of New Hampshire. By hiring Shae Sterrett or attending attending a class, workshop or retreat or personal healing session with Shae Sterrett, you abide by these policies and agreements.

BUSINESS SERVICES

  • Clients are billed on the 1st of each month from SHAE STERRETT, LLC.

  • Invoices are sent via email.

  • Payment is expected upon receipt unless otherwise agreed.

  • All services are billed at an hourly rate unless otherwise outlined by written agreement.

CLASSES & WORKSHOPS

  • Payment in full is required for classes and workshops.

  • Payment for classes and workshops are non-refundable.

  • If the participant chooses to leave the class or workshop early no refund will be given regardless of cause.

  • If the class or workshop is cancelled by the host the client has the choice to keep the credit on file for future use or refund can be given via check. 

PAYMENTS & APPOINTMENTS

  • Payment in full is required at time of service.

  • All cancellations must be made 48 hours prior to your scheduled arrival time.  Shae Sterrett, LLC reserves the right to charge a cancellation fee equal to the full amount of your scheduled appointment for failure to show or to notify us. 

  • In the case of an emergency, please contact us as soon as possible to avoid being billed for a missed appointment. 

  • Two or more "no shows" or cancellations outside the 24 hour cancellation window will result in pre-payment for all future services.

PAYMENTS

Payments can be made by cash, check, ACH Bank transfer or Venmo

All payments are due upon receipt otherwise stated or agreed upon.

Payments can be made by credit card will include a transaction fee of 3% which will be added to the final balance (or please add it in prior to paying balance).

Mail Check to:

Shae Sterrett, LLC

PO BOX 882

Stoddard, NH 03464

RETREATS

  • Minimum deposit to hold your spot is $250 USD. 

  • Deposit is non-refundable.

  • Payment Plans available for balances over $300.

  • Final balance for retreats is 50% 6 months before retreat start date and final balance due 90 days prior to retreat start date, unless otherwise stated.

  • Participants can cancel their retreat up to 90 days prior to the retreat start date for a full refund, less the non-refundable deposit.  

  • If you cancel inside of 90 days NO refund will be given, no exceptions as these costs have already been charged and incurred by the retreat center.

  • If the participant chooses to leave the retreat early no refund will be given regardless of cause.

  • We have never had to cancel a retreat, and the logistics are set up to always have a back up retreat coordinator.  

PAYMENT BY CHECK

Payments made by check and returned for insufficient funds incur a $30 returned check fee.

If more than two checks are returned for insufficient funds client will be asked to provide an alternative form of payment.

PAYMENT INFORMATION

We do not retain payment information on file. Client must provide payment information at each visit. See payment options on this page.

CLIENT CONFIDENTIALITY

Clients will be asked to complete a client information sheet at each visit. All client information and information shared will be stored a secure physical file location for a period of 12 months after the clients most recent appointment. We will never release or disclose client information to any third party unless expressly required by law.

TRAVEL INSURANCE

Participants are encouraged to purchase travel insurance to cover travel incidentals, missed flights, illness or other circumstances that may cause you to miss your retreat. 

Contact Joan Shelley, 215-272-3301 or traveldreamswithjoan@gmail.com


QUESTIONS? CONTACT ME.

Email: shae@shaesterrett.com

Call: 603-831-3238